Terms & Conditions for The Urbanstays Hotel
Welcome to The UrbanStays Hotel! We appreciate your interest in our terms and conditions. As the hotel manager, I'm here to provide you with an overview of our terms and conditions for guests. Please note that these terms and conditions are subject to change, and the most recent version will be provided to you upon check-in. Here are the key points:
1.Reservation and Check-In: a. Guests must be at least 18 years old to make a reservation and check-in at our hotel. b. A valid government-issued photo ID and a credit card are required during check-in for identification and any incidental charges. c. The check-in time is at 11am If you plan to arrive early, please contact us in advance to check for room availability. d. Guests are required to pay in full at the time of check-in
2.Payment: a. We accept major credit cards, cash, and approved third-party payment platforms for settling bills and will incur a surcharge of 2% on all credit card card payments
3.All room rates are displayed in the local currency and are subject to applicable taxes and fees. c. Additional charges for services such as dining, spa, or transportation will be added to the final bill and are payable upon check-out. d. In the event of a declined payment or insufficient funds, the hotel reserves the right to deny check-in or request an alternative payment method.
4.Cancellation and Modification: a. Guests can cancel or modify their reservation as per the cancellation policy provided during the booking process. b. Depending on the rate type and time of cancellation, a cancellation fee may apply. c. Non-refundable reservations cannot be canceled or modified, and the full amount will be charged. d. Group reservations and special events may have different cancellation policies, which will be communicated at the time of booking.
5.Guest Responsibilities: a. Guests are responsible for any damage caused to the hotel property or its belongings during their stay. b. Smoking is strictly prohibited in all areas of the hotel, including guest rooms. Violators may be subject to additional charges and fines. c. Guests must adhere to the hotel's policies and guidelines, including noise restrictions and respectful behavior towards other guests and staff. d. The hotel is not responsible for any loss or theft of personal belongings. Guests are advised to use the in-room safe or lockers provided.
6.Liability: a. The hotel is not liable for any injuries, accidents, or losses that may occur on its premises, except in cases of negligence or intentional wrongdoing. b. Guests are responsible for their own well-being and safety, including the use of hotel facilities and amenities.
These are the general terms and conditions for guests at The UrbanStays Hotel. We strive to ensure a pleasant and comfortable stay for all our guests. If you have any specific inquiries or require further clarification, please don't hesitate to reach out to our front desk staff. Enjoy your stay with us!