Guest Policies for The Urbanstays Hotel
1.Check-In Requirements: a. All guests must provide a valid government-issued photo ID (passport, driver's license, or national ID card) during check-in. b. The minimum age for check-in is 18 years. Any guests under 18 years old must be accompanied by a parent or guardian. c. A valid credit card is required for incidental charges during the stay. Cash deposits may be accepted under certain circumstances.
2.Maximum Occupancy: a. The maximum occupancy per room is limited to the number of beds available in the room. Additional guests may require an extra bed or an additional room. b. Children under a certain age (e.g., 12 years) may stay for free using existing bedding in the room. Please check our specific child policy for details.
3.Visitors and Additional Guests: a. Non-registered visitors may be allowed in guest rooms during visiting hours, subject to hotel management's discretion. b. For security reasons, visitors must register at the front desk and provide identification. c. Additional guests staying overnight must be registered at the front desk and will be subject to extra charges, if applicable.
4.Noise and Disturbances: a. Guests are expected to maintain a reasonable noise level and be respectful of other guests' comfort and privacy. b. Parties, excessive noise, and any behavior that disturbs other guests are strictly prohibited. c. The hotel reserves the right to take necessary action, including eviction, for guests who fail to comply with noise and disturbance policies.
5.Safety and Security: a. Guests are responsible for the security of their belongings. The hotel provides safes in rooms for valuables. b. Visitors must be accompanied by registered guests while on hotel premises. c. The hotel is not responsible for any loss, theft, or damage to personal property during the stay.
6.Non-Smoking Policy: a. The UrbanStays Hotel is a non-smoking property. Smoking is strictly prohibited in all guest rooms and indoor public areas. b. Designated smoking areas are available outside the hotel building.
7.Pets: a. Pets are generally not allowed in guest rooms unless they are certified service animals. Please contact the hotel in advance for specific pet policies.
8.Compliance with Laws and Regulations: a. Guests are expected to comply with all local laws and regulations while staying at The UrbanStays Hotel. b. Any illegal activities, including drug use, are strictly prohibited and will result in immediate eviction and legal action.
Please note that this guest policy is subject to change without prior notice. Guests are encouraged to review the policy during the booking process and upon check-in for any updates or modifications.